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PLANS & COVERAGE

IT Support
Services.

Practical technology help for small businesses and organizations, priced up front. Below is what each service covers and what it costs. Hardware and licenses are always billed at cost with your approval.

RATE · 01

Remote IT Support

$40 / hour

Fast help without a trip charge. Screen sharing and remote tools handle most software problems, account issues, and configuration work the same day you call.

WHAT’S INCLUDED

RATE · 02

On-Site IT Support

$60 / hour

When the problem is physical, we come to you. Hardware, cabling, and anything that cannot be diagnosed over a remote session.

WHAT’S INCLUDED

SESSION · 03

One-on-One Technology Training

$150

A focused ninety-minute session on whatever is actually slowing you down, taught at your pace with your own files and accounts, not a generic curriculum.

WHAT’S INCLUDED

SERVICE · 04

New Workstation Setup

$150

Your new computer configured, updated, secured, and loaded with your software and files, ready to work the moment you sit down.

WHAT’S INCLUDED

SERVICE · 05

Microsoft 365 or Google Workspace Setup

$300

Business email and collaboration set up properly the first time, with your own domain and accounts your team can actually use.

WHAT’S INCLUDED

SERVICE · 06

Backup Setup and Recovery Plan

$300

Automated backups that run without anyone remembering to start them, plus a written plan for restoring files when something goes wrong.

WHAT’S INCLUDED

REPORT · 07

IT Contingency Plan

$500+

A practical written plan that helps a business prepare for common technology disruptions and restore essential operations when problems occur. Typically eight to fifteen pages.

WHAT’S INCLUDED

SERVICE · 08

Small Office Network & Printer Setup

$400

A working network for a small office: connectivity, shared access, and a printer everyone can reach, documented so the next person is not guessing.

WHAT’S INCLUDED

REPORT · 09

IT Assessment & Recommendations Report

$250

A clear-eyed review of the technology you already have and what it is costing you, delivered as a prioritized list instead of a sales pitch.

WHAT’S INCLUDED

REPORT · 10

Wi-Fi & Connectivity Assessment

$200+

Testing across your actual workspace to find where the signal fails and why, with specific fixes rather than a suggestion to buy a better router.

WHAT’S INCLUDED

REPORT · 11

Basic Security Configuration Review

$250+

A review of the security settings you already own but may not have turned on, covering accounts, updates, backups, and the basics that stop most incidents.

WHAT’S INCLUDED

COMMON QUESTIONS

Remote issues are usually handled the same day. On-site visits are scheduled as soon as the calendar allows, and urgent problems get priority.

Not within Faribault. Outside the immediate area, travel is billed separately and quoted before we schedule the visit, so there are no surprises on the invoice.

No. Hourly work and fixed-price services are billed as they happen. Ongoing maintenance is month to month and can be stopped at any time.

No. Prices cover labor, configuration, and documentation. Computers, network equipment, cabling, and software licenses are billed at cost and approved by you first.

NOT SURE WHICH FITS

Describe the problem and we will tell you what it takes.

You do not need to diagnose it first. Tell us what is happening and we will scope the fix before any work starts. See how a recent engagement went in our remote IT support case study.