PLANS & COVERAGE
Practical technology help for small businesses and organizations, priced up front. Below is what each service covers and what it costs. Hardware and licenses are always billed at cost with your approval.
SETUP & PLANNING
RATE · 01
$40 / hour
Fast help without a trip charge. Screen sharing and remote tools handle most software problems, account issues, and configuration work the same day you call.
WHAT’S INCLUDED
RATE · 02
$60 / hour
When the problem is physical, we come to you. Hardware, cabling, and anything that cannot be diagnosed over a remote session.
WHAT’S INCLUDED
SESSION · 03
$150
A focused ninety-minute session on whatever is actually slowing you down, taught at your pace with your own files and accounts, not a generic curriculum.
WHAT’S INCLUDED
SERVICE · 04
$150
Your new computer configured, updated, secured, and loaded with your software and files, ready to work the moment you sit down.
WHAT’S INCLUDED
SERVICE · 05
$300
Business email and collaboration set up properly the first time, with your own domain and accounts your team can actually use.
WHAT’S INCLUDED
SERVICE · 06
$300
Automated backups that run without anyone remembering to start them, plus a written plan for restoring files when something goes wrong.
WHAT’S INCLUDED
REPORT · 07
$500+
A practical written plan that helps a business prepare for common technology disruptions and restore essential operations when problems occur. Typically eight to fifteen pages.
WHAT’S INCLUDED
SERVICE · 08
$400
A working network for a small office: connectivity, shared access, and a printer everyone can reach, documented so the next person is not guessing.
WHAT’S INCLUDED
REPORT · 09
$250
A clear-eyed review of the technology you already have and what it is costing you, delivered as a prioritized list instead of a sales pitch.
WHAT’S INCLUDED
REPORT · 10
$200+
Testing across your actual workspace to find where the signal fails and why, with specific fixes rather than a suggestion to buy a better router.
WHAT’S INCLUDED
REPORT · 11
$250+
A review of the security settings you already own but may not have turned on, covering accounts, updates, backups, and the basics that stop most incidents.
WHAT’S INCLUDED
COMMON QUESTIONS
Remote issues are usually handled the same day. On-site visits are scheduled as soon as the calendar allows, and urgent problems get priority.
Not within Faribault. Outside the immediate area, travel is billed separately and quoted before we schedule the visit, so there are no surprises on the invoice.
No. Hourly work and fixed-price services are billed as they happen. Ongoing maintenance is month to month and can be stopped at any time.
No. Prices cover labor, configuration, and documentation. Computers, network equipment, cabling, and software licenses are billed at cost and approved by you first.
NOT SURE WHICH FITS
You do not need to diagnose it first. Tell us what is happening and we will scope the fix before any work starts. See how a recent engagement went in our remote IT support case study.